Our People, Our Culture

We seek to develop high performing teams who are committed to our purpose, way and impact and who take ownership of the services we deliver.

Having the right people equipped with the right skills to deliver our services is important to us, our approach to developing, supporting and monitoring our organisational culture is set out in Our People, Our Culture strategy.

Working with our staff team we have developed our Culture Code which reflects who we are as an organisation.

As a community-based housing association, we have a shared purpose which goes beyond providing houses – our people help to create thriving communities. It guides our actions, shapes how we deliver our services and showcases how we treat each other and work together to contribute to make positive impacts. It captures the spirit, values and behaviours that make our work meaningful. Everyone has a part to play in the success of the Culture Code. Together, our individual behaviours and actions create lasting impact and positive outcomes that extend beyond our daily work to embed into the community in which we are based.

We continually invest in our team, whether that be staff or committee members, and aim to recruit high quality individuals to work with us.

To support our people, we ensure we have high quality leadership throughout the organisation. Being an employer of choice, developing and retaining the best people and providing a culture where everyone can thrive is central to achieving our strategic goals.

We recognise that increased flexibility enables us to tap into a more diverse talent pool as well as developing a more accessible service for our customers.

Our People, Our Culture sets clear and accountable expectations of how we work to create a positive and people-centred culture.

We will use effective talent management and succession planning to identify and nurture talent within our people, in turn, providing a strong and diverse talent pipeline.

Growing our own people is a key focus. We welcome everyone and we are passionate

about equity and ensuring people feel included, valued and engaged.

Supporting wellbeing helps our people flourish.   We will continue to support and champion the physical and mental wellbeing of our people through our Health and Wellbeing Strategy.

Our full organisational staff structure can be viewed here. (Insert Hyperlink)