Our Core Values

Customer First

Our customers come first, and we will always aim to achieve high quality outcomes for customers.

One Team

We work as one team and build excellent working relationships to achieve our goals.

Respect

We value high standards of fairness, treating everyone with consideration and dignity. We show this through our everyday words and actions.

Excellence

We value excellence and quality and aim to achieve high standards in all we do. We always strive to be the best that we can be. We are accountable for our actions, and we take responsibility and ownership for outcomes.

The following statements capture the beliefs and values at the heart of our organisation:

• We believe safe, quality housing is a fundamental right.
• We believe in equal access to opportunities.
• We believe in transparency and accountability.
• We believe everyone deserves to have a voice and to be heard.
• We believe in empowering people to shape their own future.
• We believe in working together to strengthen our collective impact.

To ensure our values are reflected in everything we do, we have created a Values Framework which outlines the behaviours expected of our staff, board members and volunteers.